At American Fashion Jackets, we want you to feel confident and satisfied with every purchase. If your order does not meet your expectations, we provide a straightforward and transparent process for eligible returns and exchanges.
Return Eligibility
You may request a return within 30 days of receiving your order. To qualify for a return, the item must be:
Unused, unworn, and in its original condition
Returned with all original tags and packaging
Not custom-made or made-to-order
Exchange Policy
We accept eligible exchanges within 30 days of delivery, including sizing issues and other qualifying order-related concerns.
If you selected the wrong size and the item matches the measurements provided in our size chart, the customer is responsible for the applicable return and reshipping costs.
If we sent the wrong size, incorrect item, or the product does not match our stated measurements, we will handle the exchange at no additional shipping cost to you.
Customers are responsible for return or exchange shipping costs unless the issue was caused by an incorrect, damaged, or defective item received from us.
To request an exchange, contact us at sales@americanfashionjackets.com with your order number and the size or replacement required.
Return Process
1. Contact Support
Email us at sales@americanfashionjackets.com within 30 days of receiving your order. Please include your order number, reason for the return, and clear photos where applicable.
2. Receive Return Authorization
We will review your request and typically respond within 1–2 business days with return approval, the return address, and any applicable packaging instructions.
3. Ship the Item
Return the product in its original condition using a trackable shipping service. Return shipping is the customer’s responsibility unless the return is due to an error on our part.
4. Refund Processing
Once we receive and inspect the returned item, an approved refund will be processed within 3 business days. Refunds may take approximately 5–14 banking days to appear in your account, depending on your payment provider or financial institution.
Non-Returnable Items
The following items are not eligible for return:
Customized or made-to-order products
Items that have been used, damaged, or returned without their original tags
Products returned after 30 days without prior authorization
Items returned solely because the customer dislikes the product or its color
Order Cancellations
Orders can be canceled within 24 hours of purchase for a full refund, provided order processing has not already begun.
For cancellations requested after 24 hours, a partial deduction of up to 35% may apply depending on the order’s processing status.
Cancellations requested after 7 days will be reviewed on a case-by-case basis and may be subject to a deduction of up to 50%, particularly for made-to-order items.
If you refuse to accept a parcel upon delivery without contacting us in advance or submitting a cancellation request, the order may not qualify for a refund. If a refund is approved, applicable return, reshipping, or handling costs may be deducted from the refund amount.
Color & Design Issues
Minor color variations may occur due to differences in screen settings, lighting, and display resolution. A personal preference for a different color or appearance does not qualify for a return.
However, if the product you receive is significantly different from the advertised color or design, please contact us within 30 days and provide clear photos of the item. We will review the issue and, depending on the nature of the problem and product availability, provide an appropriate replacement or refund.
Shipping Costs
Initial delivery is free.
Customers are responsible for return or exchange shipping costs unless the product received is incorrect, damaged, or defective.
Any applicable customs duties, taxes, or import charges are the responsibility of the buyer.
Refund Processing Charges
Any bank, payment gateway, or transaction processing charges incurred during the refund process will be borne by the customer and may be deducted from the final refund amount.
Need Help?
You can contact our customer support team by email 24/7 regarding returns, exchanges, cancellations, or any product-related concerns. Our team will review your request and typically respond within 1–2 business days.
