At American Fashion Jackets, we know that a smooth delivery experience is an important part of shopping online. From order confirmation to final delivery, we aim to keep the process clear and provide the information you need to follow your shipment.
Once your payment is confirmed, our team begins preparing your order. When the order is ready for dispatch, tracking information is provided so you can monitor its journey to your delivery address.
Order Processing & Dispatch
Every order goes through a preparation and quality-check process before leaving our facility.
Processing & Dispatch: 3–4 business days
Made-to-Order Items: May require additional production time as stated on the product page
Customized Items: Processing times may vary depending on the customization requested
Business days are Monday through Friday, excluding applicable public holidays.
Shipping Options
Available shipping methods and delivery estimates may vary depending on your destination and the service selected at checkout.
Free Shipping: 6–11 business days
Standard Shipping: 5–9 business days
Expedited Shipping: 3–5 business days
Shipping time begins after your order has been processed and dispatched. Production time for made-to-order or customized products is separate from the shipping period.
Track Your Order
After your order has been dispatched, we will send the tracking information to the email address provided during checkout.
You can use the tracking number to follow your shipment and check its latest delivery status.
If your tracking information does not update for an extended period or your order appears to be delayed, contact our support team with your order number so we can help investigate the shipment.
Provide Accurate Shipping Information
Please carefully review your shipping details before completing your purchase. Accurate information helps prevent unnecessary delivery delays.
Please provide:
Full name
Complete physical delivery address
Apartment, suite, or unit number, when applicable
Valid email address
Active phone number
We do not recommend using incomplete addresses or missing contact information, as this may make delivery difficult or result in additional delays.
Order Confirmation
After placing your order successfully, you should receive an order confirmation email containing your purchase details.
If you cannot find the confirmation email, please check your spam or junk folder. If it is still unavailable, contact our support team so we can verify whether your order was successfully received.
Damaged, Lost, or Missing Packages
We carefully prepare every order before dispatch. However, shipping issues can occasionally occur during transit.
If your package arrives damaged, is reported as missing, or does not arrive within the expected timeframe, please contact us as soon as possible with your order and tracking details.
For damaged products, please contact our team within 7 business days of delivery and include clear photographs of the product and its packaging. We will review the situation and guide you through the available resolution.
International Shipping
American Fashion Jackets ships to customers in international markets, including the USA, Canada, and the UK.
International shipments can sometimes take longer because of customs processing, local carrier operations, weather conditions, public holidays, or other circumstances outside our control.
Customs & Import Charges
Depending on the destination, international orders may be subject to customs duties, taxes, or other import charges.
Any applicable fees imposed by the destination country’s customs authorities are generally the customer’s responsibility unless otherwise specified at checkout.
Delivery Delays
Our delivery estimates are provided to help you plan for your order, but they are not guaranteed arrival dates.
Unexpected delays may occur because of customs clearance, carrier disruptions, severe weather, public holidays, or other circumstances beyond our control.
If your order has exceeded the expected delivery timeframe, contact our support team with your order number and tracking information, and we will help you check its status.
Need Help With Your Order?
Questions about processing, dispatch, tracking, or delivery?
Our support team is available to help. Send us your order number and shipping-related question, and we’ll assist you with the next steps.
Our Processing Commitment
We aim to keep every order moving without unnecessary delays. Once payment is confirmed, most orders are processed and dispatched within 3–4 business days, unless a different timeframe is stated on the product page for made-to-order or customized items.
We also perform the necessary checks before dispatch to help ensure that your order is prepared correctly and ready for shipment.
